Word Entertainment Customer Service
Word Entertainment
Customer Service Policy
Word Entertainment is
committed to giving you the best possible online shopping experience. To find
out the specifics of our store policies, click on a topic:
Contacting Customer Service
You can reach customer
service by e-mail, telephone or regular mail. Our representatives are available
to answer your phone calls between the hours of 8:30 AM and 5:30 PM Monday
through Friday, Central Time (except holidays).
E-mail
address:
for questions about specific products,
productquestions@wordmusic.com
for all other questions, customerservice@wordmusic.com
Phone Number:
888-483-0023
Regular Mail:
Word
Entertainment
25 Music
Square West
Nashville, TN
37203
Security
Word Entertainment is
very sensitive to your concerns regarding the security of using your credit
cards to purchase products over the Internet. Safeguarding your privacy and
confidentiality is of the utmost importance to us. Our site uses Secure Sockets
Layer (SSL) which encrypts your data while it is being transferred over the
Internet. This makes it very difficult for someone to steal your credit card
information. We also use encryption technologies to protect the security of your
credit card and password information while we are processing your order.
How to Shop
1.
When you find an item you want to buy, just click on the Add to Cart
button. It will automatically be placed in your shopping cart.
2.
At any time, you can empty your shopping cart or take an item out. To
remove an item, simply click on the 'remove' button. Click the
'update' button to remove the item from your cart.
3.
At any time you can change the quantity or configuration you are
ordering, by selecting the new information and click 'update'.
4.
When you’re done shopping and have everything you want, click on the
'update' button or simply click on the 'checkout' button to update
your order and proceed through the check out process.
How to Pay
Word Entertainment
accepts the following: American Express, MasterCard, Visa, Discover, and Diners
Club. All prices listed on this site are in U.S. Dollars.
The charge for your
order will appear on your credit card bill as "Word Entertainment LLC".
Shipping
Word
Entertainment
| Merchandise Total |
US |
US |
Canada |
| Greater Than |
Less Than |
Ground |
Expedited |
Ground |
| $0.01 |
$15.00 |
$3.59 |
$8.50 |
$8.25 |
|
$15.01 |
$45.00 |
$4.99 |
$10.50 |
$8.25 |
|
$45.01 |
$64.00 |
$5.50 |
$12.50 |
$8.25 |
|
$64.01 |
$75.00 |
$6.50 |
$14.50 |
$10.00 |
|
$75.01 |
$100.00 |
$7.50 |
$16.50 |
$10.00 |
|
$100.01 |
$125.00 |
8% |
15% |
11% |
|
$125.01 |
$150.00 |
8% |
14% |
10% |
|
$150.01 |
$200.00 |
8% |
14% |
10% |
|
$200.01 |
$350.00 |
8% |
13% |
10% |
|
$350.01 |
$450.00 |
7% |
13% |
10% |
|
$450.01 |
$600.00 |
7% |
13% |
9% |
|
$600.01 |
$1,075.00 |
7% |
12% |
9% |
|
$1,075.01 |
$1,200.00 |
7% |
12% |
8% |
|
$1,200.01 |
$2,500.00 |
7% |
12% |
8% |
Expedited delivery is only available within the United States and US Territories.
Expedited shipping is 2 business days from the day your order arrives at the
warehouse and normally, 3 business days after you placed your order. Expedited delivery is not available to Canada or US Military addresses.
Please note that we cannot ship to PO Boxes.
You may combine as many
product lines as you like within an order. Our various product lines do not
always ship from the same warehouse. Therefore you may receive several shipments
for a single order.
Sales Tax
With respect to orders
being shipped to a Tennessee address, we are required to collect sales tax at
the rates in effect at the time of shipping your order. The amount of your sales
tax will be calculated and displayed during the check out process. If you are a
tax-exempt organization, please contact our customer service department at
888-483-0023.
Order Confirmation Number
Upon completing your order
you will receive a confirmation number. Please save your order confirmation
number and refer to it if you need to contact a Customer Service Representative.
Processing an Order
Your order of in stock
merchandise will generally arrive in 5-7 days, unless you have selected RUSH
delivery. We will notify you if any item can not be shipped within 30 days and
you will be given the option to cancel your order. On credit card orders, an
item will not be charged to your account until shipped. Orders received over the
weekend and on holidays will be processed the following business day.
How to Change Your Order
Word Entertainment
processes your orders very quickly. If you find that you have made an incorrect
order, please notify us immediately by sending an e-mail to Word Entertainment
LLC
customerservice@wordmusic.com. If your order has not yet been processed, we may be
able to correct it. However, if the product has already been shipped, we will be
unable to change any portion of your order.
Order Status
If you have set up a
My-Express-Checkout account, you can check your order status by logging in at
http://account.my-express-checkout.com. You can also send us an email at
customerservice@wordmusic.com or call us at 888-483-0023 between the hours of 8:30
AM and 5:30 PM Monday through Friday, Central Time (except holidays).
Promotional Mailings
Word Entertainment LLC
will notify you of any upcoming promotional opportunities and new product
releases which interest you. If you don't want to receive these special
mailings, please make sure to uncheck the box that reads: "Check this box if
you do want to receive special promotional mailings", which is
located at the bottom of the page where you fill in your shipping and billing
address. If for some reason you forget to do this, you can easily remove
yourself from this mailing list by sending an e-mail to
questions@wordmusic.com.
Return/Exchange Instructions
United States
If you are not completely
satisfied
with your purchase, it can
be returned within 60 days for full credit. Simply call our Customer Service
Department toll free at 888-483-0023 to obtain instructions and
return authorization.
Remember, you must call within 60 days of the date your
order was originally shipped to qualify your return and secure return
authorization. Failure to do so may jeopardize proper credit to your account.
The following items are NOT RETURNABLE unless they are
defective, over-shipped or mis-shipped due to Word’s error:
Canada
All sales are final – no
returns allowed.
Product returned will be refused and will receive no credit. If there is an
error on your order, please call 888-483-0023.
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